FAQ

Frequently Asked Questions

How to wear contact lenses correctly?

1. After making sure your hands are clean and dry, gently remove the lens from the package, paying attention to distinguish the front and back of the lens.

2. Gently lift the upper eyelid pull down the lower eyelid, and gently place the lens on the eyeball with the tip of your index finger.

3. After the lens is in place, gently turn the eyeball, check up and down, left and right, to ensure that the lens fits comfortably, then close your eyes and rest for a while.

4. Repeat the above steps for the other eye.

How to remove contact lenses safely?

1. Similarly, clean and dry your hands thoroughly before touching your eyes.

2. Use clean fingers to gently pull open the lower eyelid and lift the upper eyelid at the same time to expand the exposed area of ​​the eyeball.

3. Gently pinch the edge of the lens with your index finger and thumb to avoid directly touching the eyeball.

4. Look up and slowly slide the lens down, keeping it on the surface of the eyeball until it is successfully clipped out. Then, repeat this operation for the other eye.

What should we pay special attention to?

Vision Confirmation: Please consult an ophthalmologist before ordering to confirm the diopter that is most suitable for you.

Color Difference: Due to factors such as lighting, shooting conditions, personal eye characteristics, and makeup, the color of the lenses may be slightly different from that displayed on the website. This is normal.

After-sales Service: If you have any questions about the lenses, please contact us within 24 hours after receipt and provide photos of the lenses for verification.

Discomfort Treatment: If you feel irritation, dryness, or blurred vision when wearing, try soaking the lenses in a special care solution for 24 hours before cleaning and wearing. If the problem persists, please stop using them immediately and consult a professional.

More Information: Please visit our "Wear & Care" guide page for more detailed tutorials and practical advice.

Guide to Safe Wearing and Care of Contact Lenses:

What are the precautions for safe wearing?

1. Hand Cleaning: Be sure to thoroughly clean and dry your hands before and after wearing, removing, or handling contact lenses.

2. Personal Exclusive: Avoid exchanging or sharing contact lenses with others to prevent cross-infection, which can cause eye infection or even blindness in severe cases.

3. Remove your contact lenses before going to bed: Make sure to remove your contact lenses before going to bed every night to give your eyes a rest.

4. Makeup order: Put on your contact lenses before applying makeup, and take them off before removing makeup to prevent cosmetics from contaminating the lenses.

5. Taboos for water activities: When wearing contact lenses, please avoid participating in any water sports to prevent the lenses from being lost or contaminated.

6. Wearing time: It is recommended that new wearers wear for no more than 4 hours a day, which can be gradually extended after the eyes adapt, but the total daily time should not exceed 8 hours.

What are the ways to care for contact lenses?

1. Cleaning and disinfection: Use an appropriate amount of care solution to clean and disinfect the lenses. Place the lenses in the palm of your hand, drop a few drops of care solution, and rub them gently to ensure comprehensive cleaning.

2. Fresh care solution: Replace with new care solution before each use, and pour out the remaining liquid in time after use to avoid bacterial growth.

3. Regular replacement: Even if you don’t wear it often, you should regularly replace the care solution to keep the lenses clean.

4. Regular cleaning: Rinse and scrub the lenses every 2-3 days to prevent protein deposition and maintain lens transparency.

5. Anti-damage protection: The lenses are thin and fragile, please keep away from sharp objects to avoid scratches or cracks.

Order related instructions:

1. Order modification: Due to the rapid processing of orders, once the order enters the processing process, the shipping details, product quantity, color or diopter and other information cannot be changed. Please check carefully before placing an order.

2. Shipping and receipt: Usually, it takes 10-20 days to ship, and the specific time is affected by the processing speed of the destination country. Please check the shipping policy for more details.

3. Order tracking: After the order is shipped, you can get the tracking number through your account and check the order status online. Some products may be delayed for 2-3 days due to customization or inventory reasons. Please understand.

4. Return policy: We do not provide an exchange service for the time being. If there is a fault or problem with the product, please contact us within 24 hours of receiving the package and refer to the return/refund policy for processing.

5. Handling of defective goods: If the goods you receive are defective, please contact us immediately and provide relevant pictures and descriptions of the problem. We will solve it for you as soon as possible.

6. Customer Service: If you have any questions or cannot find the information you need, please use our Livechat service. Our customer service team will serve you wholeheartedly.